RETURN & REFUND POLICY

All returns for all products must be made within 7 days of receiving your product. Please send your returns in original packaging (if possible) to:

Attention: Customer Returns

                      3803 Dufau Road

                      Oxnard, California 93033

Please include a copy of the Return Authorization Form with your order.

Bulk Order Returns (drums and totes)

If Product Damaged in Transit: If your product was damaged in transit, make sure that you refuse the delivery upon the driver’s arrival. Ensure that the driver provides you with the BOL (Bill of Lading) copy and make note of the damaged goods on the BOL. Always refuse delivery of the entire pallet, even if only a portion of the items are damaged.

If You Received a Different Item Than You Ordered: Receive under protest and notify customer service immediately.  Please attach any additional documentation of the incorrect item to your initial email to customer service. Please note that if contacted after operating hours, we will contact you the following business day.

AvoPacific – Online Customer Service

info@avopacific.com

805-764-2288

Hours: Monday-Friday 9am-4pm Pacific Time

Refunds 

Refunds will be issued based on factors determined in the Return Authorization Form. If you wish to receive a Return Authorization Form, please contact info@avopacific.com.